Derry/Londonderry · Apprenticeship
Customer Service in Derry/Londonderry.
12 - 18 months. Levels 2 - 3. DfE-funded Apprenticeships NI programme.
About the programme.
Rutledge Training delivers the Customer Service apprenticeship from our Derry/Londonderry centre, supporting learners across the wider Derry/Londonderry area. Our tutors combine practical workshop delivery with workplace assessment and digital learning via the Rutledge Learning LMS, helping learners gain Level 2 / 3 Diploma in Customer Service alongside the portable skills employers value.
Key facts.
- Type
- Apprenticeship
- Level
- Levels 2 - 3
- Duration
- 12 - 18 months
- Cost
- Free · DfE-funded
- Location
- Derry/Londonderry
- Age range
- 16+
What you will achieve.
- 01Level 2 / 3 Diploma in Customer Service
- 02Communication and complaint-handling skills
- 03Pathway to team leader
Who this is for.
Front-line staff in retail, contact centre, hospitality and service-sector roles.
Frequently asked.
- Is Customer Service training in Derry/Londonderry free?
- Yes, DfE-funded Apprenticeships NI programme. Eligibility depends on age, residency and prior qualifications. Speak to the Rutledge Derry/Londonderry team to confirm.
- How long does the Customer Service programme take?
- 12 - 18 months. The exact length depends on the level you start at and your prior experience.
- Where is the Customer Service course delivered in Derry/Londonderry?
- Training combines practical delivery at our Derry/Londonderry centre (22 Waterloo Place, Londonderry, BT48 6BU) with workplace-based learning, plus online content via the Rutledge Learning LMS.
- Do I need a job to start the Customer Service apprenticeship?
- Yes, Apprenticeships NI requires you to be employed in a relevant role. If you don't have a job yet, Rutledge Derry/Londonderry can help match you with employer partners hiring apprentices.
- Who is this programme for?
- Front-line staff in retail, contact centre, hospitality and service-sector roles.