Domiciliary Care, Pillar 04
Care journey.
From the first phone call to the first visit, our Care Manager guides every step so you always know what's happening and when.
Regulated & Accredited
In detail
What this looks like in practice.
A clear, considered path from first conversation to ongoing support.
- 01
Initial enquiry
Call or submit the enquiry form. A member of the Domiciliary Care team will respond within 24 hours to talk through what's needed and any timing pressures.
- Response within 24 hours
- No obligation
- Led by Dominika Kulis, Care Manager
- 02
Needs assessment
Our manager visits you at home to understand routines, preferences, medical needs and risks. Family members and other professionals can join.
- At your home, free of charge
- Family welcome to attend
- Risk and moving and handling review
- 03
Care plan
We write a care plan in plain English covering goals, daily tasks, medications and outcomes. You sign it off before any care starts.
- Plain-English care plan
- Signed off by you
- Shared with chosen family
- 04
Carer matching
We match a small core team based on personality, experience and language. Continuity of carers is a core priority.
- Core team of regular carers
- Personality and skill matched
- Cover team for holidays and sickness
- 05
Ongoing review
Reviews at six weeks, six months and annually, plus any time circumstances change. Daily notes are recorded and shared with you.
- 6-week and annual reviews
- Daily care notes
- Open line to your care coordinator
Good to know
How to prepare for the assessment
Have a few essentials to hand so we can build the most accurate care plan first time round.
- Current medication list, including dosages
- Any GP, district nurse or social worker contact details
- Notes on routines, preferences and dislikes
- A family member or advocate present, if helpful
Request care
Let's start with
a conversation.
Share a few details and our Domiciliary Care team will review your enquiry and contact you, or call us directly to talk it through.
028 3833 5670Led by Dominika Kulis, Domiciliary Care Manager