Customer Service in Ballymena (Thomas Street).

About the programme.

Rutledge Training delivers the Customer Service apprenticeship from our Ballymena (Thomas Street) centre, supporting learners across the wider Ballymena (Thomas Street) area. Our tutors combine practical workshop delivery with workplace assessment and digital learning via the Rutledge Learning LMS, helping learners gain Level 2 / 3 Diploma in Customer Service alongside the portable skills employers value.

Key facts.

Type

Apprenticeship

Level

Levels 2 - 3

Duration

12 - 18 months

Cost

Free · DfE-funded

Location

Ballymena (Thomas Street)

Age range

16+

What you will achieve.

• 01Level 2 / 3 Diploma in Customer Service
• 02Communication and complaint-handling skills
• 03Pathway to team leader

Who this is for.

Front-line staff in retail, contact centre, hospitality and service-sector roles.

Frequently asked.

Is Customer Service training in Ballymena (Thomas Street) free?

Yes, DfE-funded Apprenticeships NI programme. Eligibility depends on age, residency and prior qualifications. Speak to the Rutledge Ballymena (Thomas Street) team to confirm.

How long does the Customer Service programme take?

12 - 18 months. The exact length depends on the level you start at and your prior experience.

Where is the Customer Service course delivered in Ballymena (Thomas Street)?

Training combines practical delivery at our Ballymena (Thomas Street) centre (2a Thomas Street, Ballymena, BT43 6AU) with workplace-based learning, plus online content via the Rutledge Learning LMS.

Do I need a job to start the Customer Service apprenticeship?

Yes, Apprenticeships NI requires you to be employed in a relevant role. If you don't have a job yet, Rutledge Ballymena (Thomas Street) can help match you with employer partners hiring apprentices.

Who is this programme for?

Front-line staff in retail, contact centre, hospitality and service-sector roles.