Coleraine · Apprenticeship
Customer Service in Coleraine.
12 - 18 months. Levels 2 - 3. DfE-funded Apprenticeships NI programme.
About the programme.
Rutledge Training delivers the Customer Service apprenticeship from our Coleraine centre, supporting learners across the wider Coleraine area. Our tutors combine practical workshop delivery with workplace assessment and digital learning via the Rutledge Learning LMS, helping learners gain Level 2 / 3 Diploma in Customer Service alongside the portable skills employers value.
Key facts.
- Type
- Apprenticeship
- Level
- Levels 2 - 3
- Duration
- 12 - 18 months
- Cost
- Free · DfE-funded
- Location
- Coleraine
- Age range
- 16+
What you will achieve.
- 01Level 2 / 3 Diploma in Customer Service
- 02Communication and complaint-handling skills
- 03Pathway to team leader
Who this is for.
Front-line staff in retail, contact centre, hospitality and service-sector roles.
Frequently asked.
- Is Customer Service training in Coleraine free?
- Yes, DfE-funded Apprenticeships NI programme. Eligibility depends on age, residency and prior qualifications. Speak to the Rutledge Coleraine team to confirm.
- How long does the Customer Service programme take?
- 12 - 18 months. The exact length depends on the level you start at and your prior experience.
- Where is the Customer Service course delivered in Coleraine?
- Training combines practical delivery at our Coleraine centre (Rutledge House, 25-27 New Row, Coleraine, BT52 1AD) with workplace-based learning, plus online content via the Rutledge Learning LMS.
- Do I need a job to start the Customer Service apprenticeship?
- Yes, Apprenticeships NI requires you to be employed in a relevant role. If you don't have a job yet, Rutledge Coleraine can help match you with employer partners hiring apprentices.
- Who is this programme for?
- Front-line staff in retail, contact centre, hospitality and service-sector roles.