How do I get a retail apprenticeship in Northern Ireland?

You need an employer willing to take you on. Register your interest with Rutledge and your local branch will talk you through the Retail and Customer Service and Contact Centre Operations framework, entry requirements and current employer vacancies.

What level is a retail apprenticeship?

We deliver this at Level 2 and Level 3 under ApprenticeshipsNI.

Yes. You are employed and paid by your employer throughout, and the training itself is government funded through ApprenticeshipsNI.

How old do I need to be?

ApprenticeshipsNI is open from age 16. Funding rules differ for those aged 25 and over, so check with your local branch.

ApprenticeshipsNI · Level 2 and Level 3

Retail & Customer Service apprenticeships in Northern Ireland.

Retail and customer service apprenticeships for people already working on a shop floor, a service desk or in a contact centre.

Government-funded provision

Rutledge delivers Apprenticeships NI under contract with the Department for the Economy. There is no fee to the apprentice, training is fully funded by DfE.

What you learn.

Serving customers and handling complaints
Merchandising, stock rotation and loss prevention
Point of sale, cash handling and security
Team working and supervisory skills at Level 3

Where it leads.

Retail assistant
Team leader
Customer service advisor

Frameworks: Retail, Customer Service, Contact Centre Operations.

Retail & Customer Service apprenticeships near you.

Delivered from our branches across Northern Ireland.

Common questions.

How do I get a retail apprenticeship in Northern Ireland?: You need an employer willing to take you on. Register your interest with Rutledge and your local branch will talk you through the Retail and Customer Service and Contact Centre Operations framework, entry requirements and current employer vacancies.
What level is a retail apprenticeship?: We deliver this at Level 2 and Level 3 under ApprenticeshipsNI.
Do I get paid?: Yes. You are employed and paid by your employer throughout, and the training itself is government funded through ApprenticeshipsNI.
How old do I need to be?: ApprenticeshipsNI is open from age 16. Funding rules differ for those aged 25 and over, so check with your local branch.

Related routes into retail & customer service.

Talk to us

Not sure where to start?

Send us a couple of details and we will point you to the right course, apprenticeship or job. No obligation, no cost to enquire.

18 branches across Northern Ireland
Department for the Economy approved training provider
Enquiries answered during branch opening hours
Prefer to talk? Call 028 2568 9643

You send it

A few details only. No account, no login, nothing to download.

We read it

Your enquiry goes straight to the team at the branch nearest you.

We come back

You hear from a named team member, usually within one working day.