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    Apprenticeships NI · Government-funded

    Retail & Customer Service.

    Develop your people skills in retail, customer service, sales and contact centre roles. These frameworks are perfect for building a career in customer-facing environments.

    Level 2 frameworks.

    Equivalent to 5 GCSEs
    • Contact Centre Operations
    • Customer Service
    • Retail
    • Travel Services
    • Sales & Telesales

    Framework details on NI Direct ↗.

    Level 3 frameworks.

    Equivalent to 2 A Levels
    • Contact Centre Operations
    • Customer Service
    • Retail
    • Travel Services

    Framework details on NI Direct ↗.

    How it works.

    Apprenticeships NI are open to anyone aged sixteen or over, with no upper age limit. You must be employed in a relevant role for at least twenty-one hours each week and attend Rutledge for one day a month of off-the-job training. The programme is funded by the Department for the Economy and leads to a nationally recognised qualification. As of April 2025; details sourced from NI Direct ↗.

    Register interest

    Retail & Customer Service.

    Complete the form and a member of staff from your nearest Rutledge branch will be in touch.

    Department for the Economy, Apprenticeships NI

    Government-funded provision

    Rutledge delivers Apprenticeships NI under contract with the Department for the Economy. There is no fee to the apprentice, training is fully funded by DfE.