Customer Services Courses
This course is for those who have just started their careers within the Customer Service sector; for those working in customer-facing roles such as Shop Assistants or Front of House Staff.
To give you an idea of the units you will be undertaking in this course, topics include:
- Deal with queries and requests
- Apply legislation, regulation and organisational procedures for customer service Working in Customer Service
- Contribute to effective Customer Service
Privately this course will cost £325
Payment option 1: If you pay in full on enrolment you will be entitled to a 5% discount.
Payment option 2: Pay a 30% deposit and then 10 monthly direct debit payments.
Designed for learners who work in the Customer Service sector and other related sectors, for example Contact Centre and Sales. Suitable for those who are new to Customer Service based roles and those looking to enhance their skills.
To give you an understanding of this course, there will be a selection of mandatory units, complimented by a wide choice of optional units, such as:
- Deliver Customer Service
- Understanding Customers
- Understanding Employer Organisations
- Communicate with Customers in Writing (Optional)
- Process information about Customers (Optional)
This qualification is available through the ApprenticeshipNI programme. To find out if you qualify click here.
Privately this course would cost £800 + VAT
Payment option 1: If you pay in full on enrolment you will be entitled to a 5% discount.
Payment option 2: Pay a 30% deposit and then 10 monthly direct debit payments.
Designed for those who are more familiar to the work environment of Customer Service and wish to further their careers by gaining the practical skills, confidence and knowledge required for working in the sector.
This course is made up of a selection of mandatory units and optional units you can choose that may be most suited to your job role or career path. Units include:
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Principles of business
This qualification is available through the ApprenticeshipNI programme. To find out if you qualify click here.
Privately this course would cost £950 + VAT
Payment option 1: If you pay in full on enrolment you will be entitled to a 5% discount.
Payment option 2: Pay a 30% deposit and then 10 monthly direct debit payments.
Designed for those who work or wish to work in team lead / management roles within Customer Service such as Sales Leaders and Store Deputy/Managers. Suitable for those with a good understanding of Customer Service and teamworking.
Topics will focus on management within the sector, the course is made up of mandatory units as well as a choice of optional units you can pick that would compliment your career. Learners will study topics such as:
- Manage Customer Service operations
- Manage personal and professional development
- Champion Customer Service
- Resolve Customers’ problems (Optional)
- Monitor Customer Service Interactions (Optional)
Privately this course will cost £1200 + VAT
Payment option 1: If you pay in full on enrolment you will be entitled to a 5% discount.
Payment option 2: Pay a 30% deposit and then 10 monthly direct debit payments.
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