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Apprenticeships NI

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STUDENT CASE STUDIES
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APPRENTICE TESTIMONIALS

Ciaran Quigley
Current Level 3 Contact Centre Operations Student

I have completed the Level 2 Certificate in Contact Centre Operations and I am now working through the Level 3 Diploma. It has helped me have a wider understanding of the world of Call Centres from Health & Safety, GDPR and a deeper insight into the different management aspects.  This has helped me in my job role at First Source as I have been able to take on new challenges such as floor walking, and coaching.  After completing Level 3 I feel this will open up even more doors in the call centre such as higher Management positions. The course is well organised and tailored specifically to my job role and has helped me progress with in the business; I feel I have been given 100% one to one support from my tutor Jenny and she has provided me with excellent resources and guidance in completing my assignments.  I would definitely recommend completing these courses as it has helped me gain confidence and personal development.