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Who is this qualification for?
This qualification is aimed at learners working in the contact centre industry. Learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.

For more information on the course pleasevisit this link to the awarding body's website. (Course Code - 3412-03)

Who is the qualification for?
This qualification is aimed at learners working in the contact centre industry. Learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.

For more information on the course please visit this link to the awarding body's website. (Course Code - 3412-04)

Who is this qualification for?
It is for learners who work or want to work in the customer service sector and other related sectors such as contact centre and sales.

For more information on the course please visit this link to the awarding body's website. (Course Code - 5530-02) 

Who is the qualification for?
It is for learners who work or want to work in the customer service sector and other related sectors such as contact centre and sales.

For more information on the course please visit this link to the awarding body's website. (Course Code - 5530-03)

Who is the qualification for?
These level 3 qualifications are for candidates who have worked in the retail industry for some time –
they will have plenty of experience, and their work might involve supervising others or managing
resources. The qualifications are for candidates who want to develop their skills further, perhaps to move into a management role.

For more information on the course please follow this link to the awarding body's website. (Course Code - 7384-33)

Who is this qualification for?

These level 3 qualifications are for candidates who have worked in the retail industry for some time – they will have plenty of experience, and their work might involve supervising others or managing resources. The qualifications are for candidates who want to develop their skills further, perhaps to move into a management role.

For more information on the course please visit this link to the awarding body's website. (Course Code - 7384-34)

Who is this qualification for?
These level 3 qualifications are for candidates who have worked in the retail industry for some time – they will have plenty of experience, and their work might involve supervising others or managing resources. The qualifications are for candidates who want to develop their skills further, perhaps to move into a management role.

For more information on the course please visit this link to the awarding body's website. (Course Code - 7384-35)

Who is this qualification for?
The level 2 qualifications are for candidates who have some knowledge and basic skills in the retail
industry - probably from a role where they work under supervision. The qualifications are for candidates who want to increase their skills and take on more responsibility.

For more information on the course please follow this link to the PDF on the awarding body's website. (Course Code - 7384-22)

Who is this qualification for?
Anyone starting out in a sales role or wishing to build on existing experience to progress in their career.
 
The Certificate in Sales has been designed to reflect the current and future needs of employers. They develop the knowledge and skills you need for a successful career in the competitive sales environment.
 
For more information on the course units please visit this link to the awarding body's website. (Course Code - 6801)
Who is this qualification for?
Anyone starting out in a sales role or wishing to build on existing experience to progress in their career.
 
The Certificate in Sales has been designed to reflect the current and future needs of employers. They develop the knowledge and skills you need for a successful career in the competitive sales environment.
 
For more information on the course units please visit this link to the awarding body's website. (Course Code - 6801)
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