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Who is the qualification for?
This qualification is aimed at learners working in the contact centre industry. Learners will have the opportunity to learn, develop and practice skills required to make an effective contribution to a contact centre environment. Units in the qualification cover all areas of working in a contact centre including aspects of sales, communication, customer support and IT.

For more information on the course please visit this link to the awarding body's website. (Course Code - 3412-04)

 
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